Frequently Asked Questions
Q.Does the price include set up and delivery?
A.
This depends on the item and delivery location. We are based in North Attleboro Massachusetts. Delivery fees are primarily based on the town being delivered to.
Set up and breakdown of tents are included in their base price. Set up of tables and chairs is not. If you have an event and would like us to set up the tables and chairs give us a call. All inflatable rentals (bounce houses, water slides) are professionally installed by our teams.
Remember prices do not include sales tax.
Set up and breakdown of tents are included in their base price. Set up of tables and chairs is not. If you have an event and would like us to set up the tables and chairs give us a call. All inflatable rentals (bounce houses, water slides) are professionally installed by our teams.
Remember prices do not include sales tax.
Q.When do you set up?
A.
We deliver the day before or the morning of the event. If you have a preference please let us know. If you have no preference we will determine the day of delivery several days before the event.
In general we pick up the day after the event. So if it's a Saturday event we will plan to pickup on Sunday.
In general we pick up the day after the event. So if it's a Saturday event we will plan to pickup on Sunday.
Q.We've rented some really dirty equipment from other companies in the past. Are they always that dirty?
A.
No. The equipment should be clean when you get it. American Event Rental cleans every bounce house after every rental and takes pride in the quality and appearance of our tents.
Q.What payments do you take?
A.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.
Cancellation process differs depending on items rented and how many days there are until the scheduled event. Call and inform us at 508-779-6707 or email us at operations@americaneventrental.com
Q.What about parks? Do parks have electricity?
A.
We are not always able to rent to public spaces depending on timing, insurance, and location. Also, please be sure you have a space reserved at the park. If you are renting at a park please let us know ahead of time and a park fee will be determined.
Q.Do you require a deposit? / Refund policy
A.
Yes, all orders require a 20% deposit to finalize the reservation. The 20% deposit and any additional amount is fully refundable if you cancel your order before 2 days prior to your rental date. Any cancellation 2 days prior or less will only refund any payments less the 20% deposit. The exception are tents and linens, these require a 10 business day period rather than 2 day period. There are no refunds after the rental.
Q.What surfaces do you set up on?
A.
Tents must be set up on flat level surface. They also need to be anchored. Pole tents must be staked into the ground, therefore can only be set up on grass/dirt. Frame tents can be set up on pavement with weighted anchors. If your tent is going on pavement or any other hard surface give us a call.
Inflatables can be set up outdoors or inside on any surface that won't damage them. Let us know the planned surface.
Inflatables can be set up outdoors or inside on any surface that won't damage them. Let us know the planned surface.
Q.I want to rent something I saw someone else rent but it's not on your website, what should I do?
A.
If you are interested in renting something not listed on the site please give us a call and we'd be happy to help!
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
Yes and no. You are not responsible for normal wear and tear on any of the equipment. If however, damage occurs due to failure to follow our safety rules or negligence you will be responsible for all damages up to and including replacement. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules.
Q.What if there is a problem after the delivery staff has left?
A.
We have staff on-call everyday until 5 PM. Please call and we will assist you as soon as possible. Please leave a voicemail if we miss the call.
Q.Still have questions?
A.
Give us a call or email:
508-779-6707
operations@AmericanEventRental.com
508-779-6707
operations@AmericanEventRental.com
